A question for executive directors: how much do you make a year?
I bet it's a lot less than you'd make in a for-profit business. But you get paid a salary, right? And you deserve every penny of it, right?
So now it's time to choke down the realization that if you're going to run a nonprofit agency, you need a certain amount of computing power. This costs money. You need to create line items in your annual budget for technology products and services.
When I say services, that includes people. You need to pay real money to real people.
You need to pay people what they're worth. You get paid a salary, and you deserve every penny of it, remember? Well, please keep that in mind when you go looking for technical support.