Showing posts with label mission. Show all posts
Showing posts with label mission. Show all posts

29 November 2006

Let's not confuse motion with progress.

I sometimes indulge in the fantasy that life is much simpler in for-profit organizations. After all, the desired outcome is to maximize shareholder value. If you can make a profit, then you're succeeding. If you can make a profit without incurring human casualties, harming the environment, or being indicted, then someone will probably even refer to you as a "socially responsible business."

It's a little more complicated than that, but it's not that hard to define success.

On the other hand, there are plenty of nonprofit organizations around that are conspicuous for achievements such as:
  • Maintaining longevity
  • Raising a lot of money, or managing an endowment
  • Accepting awards
  • Garnering a distinguished reputation
  • Arranging photo opportunities with heads of state
None of these things are (in themselves) successes.

If they help a nonprofit organization achieve desired programmatic outcomes, that's great. If the desired programmatic outcomes are closely related to an explicitly stated organizational mission, that's really great. But if the organization is just sticking around, racking up donations, and basking in the glow of widespread approbation, then it's just going through the motions.

Over time, most for-profit organizations that can't make money have to shut down. However, there are plenty of nonprofits that continue to operate without making any significant progress in the department of outcomes. They often mask this by pointing to all of their activities, but, as they say in the evaluation biz, outputs are not the same as outcomes.

If your mission is to reduce teen pregnancy, then it doesn't matter how much street outreach, peer counseling, home visiting, or curriculum development you do - if you don't reduce teen pregnancy. If you fill a sports arena with 10,000 teens and they cheer wildly while you deliver your message, but you don't reduce teen pregnancy, then you are confusing motion with progress.

There doesn't seem to be an economic principle that causes nonprofit organizations to fold if they don't make any progress toward their missions. I don't know whether the nonprofit sector is a zero-sum game; if it is, then these organizations are simply using up resources and occupying niches that would otherwise be taken by more effective groups.

06 August 2005

Don't let your web site drive your mission.

I once watched the staff members of a new nonprofit engage in a bitter struggle over the information architecture of their web site - in the hope that this would help them figure out what their mission and organizational structure should be.

Bad idea. The resulting web site sucked, and the nonprofit agency's overall track record isn't so great, either.

You need to think first about what it is you're trying to accomplish, then design your web site around your goals.

Don't put Descartes before the horse.

(Sorry about the feeble philosophical pun.)